Frequently Asked Questions



For all queries regarding bookings, please email or call (020) 7373 8926


We provide bed linen, towels and blankets and there is maid service from Monday to Friday.
Sheets are changed once a week and towels more often as required

We provide unlimited wireless Internet free of charge

Kitchen equipment:

We provide cooking utensils, there is a refrigerator, microwave, an electric kettle, etc


There are supermarkets and launderettes nearby.

How to make payments:

We regret we do not accept credit cards.
Payments can be made by bank draft or travellers cheque in pound sterling made payable to:

Find us:




Kensgate House, 38 Emperor's Gate is situated five minutes walk from Gloucester Road Tube Station, zone one (central London) Piccadilly, Circle and District Lines.